1. Agreement to Terms

By accessing or using the ExpandEase website at expandeasenow.com and any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

ExpandEase is a home renovation planning and pre-construction services platform. Our Service provides:

  • Renovation feasibility analyses and cost estimates based on publicly available property and market data
  • Financial projections including estimated equity creation, blended mortgage payments, and renovation ROI
  • Pre-construction services including 3D visualization, architectural stamping, permitting assistance, and Statement of Work generation
  • Connections to vetted contractor partners and lending institutions

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent that you meet these requirements.

4. Estimates & Projections Disclaimer

All cost estimates, financial projections, property valuations, and equity calculations provided through the Service are for informational and planning purposes only. They do not constitute financial advice, lending commitments, contractor bids, or appraisals.

  • Cost estimates are generated using local market data and may differ from actual contractor bids
  • Property valuations are algorithmic estimates, not licensed appraisals
  • Projected After-Repair Values (ARV) are not guaranteed by any lender or appraiser
  • Financing availability is subject to credit approval, property appraisal, and lender underwriting
  • Final project costs are determined by licensed contractors after physical inspection

5. Not a Lender

ExpandEase is not a licensed lender, mortgage broker, or financial institution. We do not originate, fund, or service loans. When we connect you with lending partners, those institutions make all credit decisions independently. Any loan terms, rates, or approval conditions are between you and the lender. NMLS licensing is pending.

6. User Accounts

Some features require creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.

6a. Text Messages (SMS)

By giving us your phone number, you agree that ExpandEase may send you text messages about the estimate, plan, or project you asked us about. These are individual messages from Kevin about your own project — not an automated marketing list.

  • Message frequency varies. Message and data rates may apply.
  • Reply STOP at any time to stop all text messages; reply HELP for help.
  • Agreeing to receive texts is not a condition of receiving your estimate or of any purchase.
  • We do not sell, rent, or share mobile phone numbers or texting consent with third parties for their own marketing. See our Privacy Policy.
  • Carriers are not liable for delayed or undelivered messages.

7. Payments & Refunds

Certain services (e.g., 3D design packages) require payment. All payments are processed securely through Stripe. Prices are displayed before purchase. Refund eligibility depends on the specific service:

  • Design package reservations: $599, refundable for 7 days from payment, then credited in full toward your package.
  • Pre-construction service fees are non-refundable once architectural or permitting work has commenced

8. Contractor & Lender Relationships

ExpandEase connects homeowners with independent contractor and lending partners. These partners are independent businesses, not employees or agents of ExpandEase. We vet partners for quality, but we are not responsible for their work, timelines, pricing, lending decisions, or conduct. Any agreements you enter with contractors or lenders are between you and them.

9. Intellectual Property

All content, design, code, logos, and materials on the Service are owned by ExpandEase or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

10. Prohibited Uses

You agree not to:

  • Use the Service for any unlawful purpose
  • Scrape, crawl, or harvest data from the Service without permission
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Submit false information or impersonate another person
  • Interfere with or disrupt the Service

11. Limitation of Liability

To the maximum extent permitted by law, ExpandEase and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to: renovation cost overruns, contractor disputes, loan denials, property valuation inaccuracies, or project delays.

Our total liability for any claim arising from the Service shall not exceed the amount you paid to ExpandEase in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless ExpandEase from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.

13. Dispute Resolution — Application of These Provisions

This Section and Sections 14 through 21 below (the "Dispute Resolution Provisions") govern any dispute, claim, or controversy arising under or relating to these Terms, the Service, or any related communications or interactions between you and ExpandEase (each, a "Dispute"), regardless of whether the Dispute sounds in contract, tort, statute, or any other legal theory. As used in these provisions, "Claimant" means the party asserting a Dispute, and "Respondent" means the party against whom a Dispute is asserted. PLEASE READ CAREFULLY. THESE PROVISIONS REQUIRE INDIVIDUAL ARBITRATION OF DISPUTES AND CONTAIN A WAIVER OF CLASS AND REPRESENTATIVE ACTIONS.

14. Pre-Dispute Notice Requirements

Before initiating any formal dispute-resolution process under these Terms, Claimant shall send Respondent a detailed written notice of the Dispute by email to legal@expandeasenow.com with delivery confirmation. The notice shall include all of the following:

  • Claimant's full legal name and current postal address;
  • all email addresses Claimant has used in connection with the Service;
  • the specific date or dates on which Claimant accessed the Service that form the basis of the Dispute;
  • the specific URL or URLs accessed;
  • the approximate timestamps of the access;
  • the device type, operating system, and browser used;
  • the IP address or addresses used to access the Service, if known to Claimant;
  • a factual basis for Claimant's standing to bring the Dispute, including the relationship between Claimant and the Service;
  • a specific description of the conduct alleged and the harm alleged;
  • the legal theory or theories on which the Dispute is based;
  • the nature of Claimant's fee arrangement with counsel, if any, including whether the representation is on a contingency, fee-sharing, referral, or hourly basis, the rate or percentage applicable, and the identity of any third party providing funding or financing in connection with the Dispute; and
  • a list of all claims, demands, formal complaints, or arbitration proceedings filed by Claimant within the 24 months preceding the notice that assert substantively similar legal theories or arise from substantively similar conduct, including the names of respondents and the disposition of each.

A notice that omits any of the foregoing is procedurally deficient. The dispute-resolution timelines under these Terms shall not commence until a compliant notice is received. The disclosures required by subparts (k) and (l) are intended to enable good-faith assessment of the Dispute and to enable any arbitrator to screen for fraud, abuse, or improper purpose.

15. Informal Resolution Period

Within 60 days of ExpandEase's receipt of a compliant notice under Section 14, the parties shall engage in informal resolution discussions. Such discussions shall include not fewer than two principal-level meetings, each attended by a principal of Claimant and a principal of Respondent. The parties shall coordinate scheduling in good faith, with Respondent making available a reasonable slate of dates within the 60-day period and Claimant selecting available dates from that slate. Meetings may be conducted by video conference. Claimant may be accompanied by counsel or an authorized representative. Failure of Claimant to participate in good faith in the required meetings is a material procedural defect, and no arbitration may be commenced unless and until the requirement is satisfied or expressly waived in writing by Respondent.

16. Binding Arbitration

Any Dispute that is not resolved through the process described in Sections 14 and 15 shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its then-current Consumer Arbitration Rules. Filings with any other arbitration provider shall be deemed procedurally deficient and shall not commence the arbitration. The arbitration shall be conducted by a single arbitrator. Venue for any in-person component of the arbitration shall be selected by ExpandEase, provided that the venue is reasonably convenient to Claimant; video proceedings shall be permitted at the election of either party. Each party shall bear its own attorneys' fees and costs except as otherwise provided by applicable law or the rules of the arbitration provider. The allocation of arbitration fees shall comply with the consumer-protection floors imposed by AAA's consumer rules.

17. Class-Action Waiver

Each party may bring claims against the other only in such party's individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding. If any portion of this class-action waiver is found to be unenforceable as to a particular Dispute, that Dispute shall proceed in a court of competent jurisdiction subject to Section 20, and the arbitration agreement set forth in Section 16 shall be null and void as to that Dispute. The class-action waiver in this Section 17 is non-severable from the arbitration agreement; severance of the class-action waiver from the arbitration agreement is not permitted.

18. Carve-Outs from Arbitration

Notwithstanding the foregoing, either party may bring an action in a court of competent jurisdiction in Maricopa County, Arizona for: (a) injunctive or other equitable relief to prevent or stop infringement, misappropriation, or unauthorized use of intellectual property; (b) collection of undisputed amounts due; (c) any individual claim properly brought in a small-claims court of competent jurisdiction; or (d) any other claim that, as a matter of law, may not be subject to pre-dispute arbitration. The pendency of any such court action shall not affect the parties' obligations under Sections 14 through 17 with respect to any other Dispute.

19. Survival

The obligations of Sections 13 through 21 survive termination of these Terms and your discontinuation of use of the Service.

20. Governing Law and Venue

These Terms and any Dispute shall be governed by the substantive laws of the State of Arizona, without regard to that State's conflict-of-laws principles. Any Dispute that is not subject to arbitration under these Terms, or that escapes the arbitration agreement for any reason, shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona. Each party consents to the personal jurisdiction and venue of such courts for any such Dispute and waives any objection based on inconvenient forum or lack of personal jurisdiction.

21. Severability

If any provision of Sections 13 through 20 is held unenforceable, the unenforceable provision shall be severed and the remaining provisions shall remain in full force and effect, provided that the class-action waiver in Section 17 is non-severable from the arbitration agreement as set forth in that Section. Where any provision is held unenforceable in part, the provision shall be enforced to the maximum extent permitted by applicable law.

22. Changes to Terms

We may update these Terms at any time. We will notify you of material changes by updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance.

23. Contact

Questions about these Terms? Contact us:

ExpandEase

5112 N 41st St, Phoenix, AZ 85018

General Inquiries: info@expandeasenow.com

Legal Notices & Dispute Notices (Section 14): legal@expandeasenow.com

Web: expandeasenow.com